Executive - Business Development (Ahmedabad)

Key Responsibilities

1. Sales Enquiry & Client Coordination

• Handle incoming sales enquiries through calls, WhatsApp, email, referrals, and other channels.
• Understand client requirements and coordinate with the internal team for suitable solutions.
• Prepare and share quotations, proposals, and basic commercial details with clients.
• Follow up regularly on open enquiries and convert enquiries into confirmed orders.
• Maintain proper records of leads, enquiries, discussions, quotations, and order status.
• Build and maintain good relationships with existing and prospective clients.

2. Site Visits & Project Coordination

• Visit client sites to understand project requirements, site conditions, measurements, and execution requirements.
• Coordinate with the design and project teams for site feasibility and project planning.
• Support preparation of project scope, BOQ, material requirements, and execution schedules.
• Coordinate with vendors, contractors, supervisors, and site teams during project execution.
• Monitor project progress and ensure work is completed as per agreed scope, quality standards, and timelines.
• Identify site-related issues and coordinate with the concerned team for timely resolution.
• Conduct regular site visits and provide progress updates to management and clients.

3. CRM Management

• Maintain accurate and updated customer and project information in the CRM system.
• Record all enquiries, follow-ups, site visits, quotations, orders, project status, and customer communications.
• Ensure timely follow-up on pending leads and opportunities.
• Maintain customer history and project documentation for future reference.
• Prepare regular reports on enquiries, conversions, projects, pending actions, and customer complaints.

4. Maintenance & After-Sales Service

• Coordinate with clients for post-installation maintenance requirements.
• Receive and register maintenance complaints/service requests.
• Schedule site visits and coordinate with maintenance teams for resolution.
• Monitor closure of complaints within the committed timeline.
• Follow up with clients after service completion to ensure satisfaction.
• Identify recurring maintenance issues and highlight them to the management for corrective action.
• Support AMC renewal and other post-sales opportunities.

5. Internal Coordination

• Coordinate closely with Sales, Design, Procurement, Project Execution, Finance, and Maintenance teams.
• Ensure proper communication of client requirements to the relevant internal teams.
• Track material requirements and delivery schedules wherever required.
• Follow up on pending actions and ensure timely closure.
• Escalate commercial, operational, quality, or customer-related issues to management.